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Review & Reputation Management

When you’re looking for local services in your area, you probably read through online reviews about different companies to help you make the right choice for great customer service. So, it’s safe to assume that your customers are also reading reviews about your business before they ever visit you in person. With our reputation management strategies, you can be sure that the best customer feedback is featured throughout your online presence. In turn, you’ll see more customers come through your doors.
Get your reputation report card — It’s FREE

Grow Your Online Presence

We’ll monitor multiple review sites (including Google and Facebook) for you daily. Without any extra work on your end, you can get a clear picture of what customers are saying about your business—and where they’re saying it.

Get More Positive Reviews

Review management is more than just watching for new reviews. It also includes strategies to encourage more happy customers to share their feedback.

Increase leads

Combined with the right approach to search engine optimization, online reputation management can drive new leads. We can then help you nurture those leads with conversion-boosting strategies in your website design.

Boost Your Star Rating

Every one-star increase signifies a 5 to 9% increase in revenue. So, we’ll focus on getting authentic positive reviews posted more often. We’ll also help you minimize the impact of negative reviews to create more positive customer service experiences overall.

Ongoing Review Management

Even if they’re all 5-star reviews, older review submissions tend to lose their authority over time. Customers want to see fresh, recent reviews. We’ll make sure the reviews keep coming, so you always see new, relevant feedback.

Visibility on Google Maps

Positive reviews don’t just build credibility with customers. They also drive up your authority with Google Maps, meaning that you can use review management to optimize your visibility on Maps searches in your local area.

Why is it important for your business?

97%
Of people search for local businesses online.
93%
Of people read reviews before choosing where to take their business.
85%
Of people trust online reviews as much as a personal recommendation.
78%
Of people look at 2 or more review sites to scout out a company they’re considering doing business with.
73%
Of consumers think that reviews older than 3 months aren’t relevant.
97%
Of people search for local businesses online.
93%
Of people read reviews before choosing where to take their business.
85%
Of people trust online reviews as much as a personal recommendation.
78%
Of people look at 2 or more review sites to scout out a company they’re considering doing business with.
73%
Of consumers think that reviews older than 3 months aren’t relevant.
Want to talk more about our review and reputation management service?
Schedule a call with our team

Unlike other reputation management companies, we are a full-service marketing agency that can leverage customer reviews to build your reputation & grow your business.

Our experts will help you evaluate the complete picture when it comes to your online reputation. From your web design to SEO to web hosting, we’ll put the whole package together so that you can focus on what you’re best at: customer service.
Multi channel review Request

Remind your customers to leave a review by email or text.

New customers want to see fresh reviews of your business, but it’s not always a certainty that happy customers will leave you feedback on sites like Google or Yelp. We’ll give them a push in the right direction by sending friendly review request reminders via email or text that guide them to your preferred review sites.

Our review management platform may also include a “thumbs up” or “thumbs down” email signature to funnel negative feedback into a private setting. Thumbs-up ratings may be directed to leave a review publicly. However, you’ll be able to handle a thumbs-down rating with a phone or email conversation, helping you avoid a future 1- or 2-star review. In addition to boosting your reputation, this strategy also provides a more direct way for customers to interact with your business. The result is a more positive experience for them with better public ratings of your company.

Customer Feedback Social Share

Enhance your reputation by sharing it online—automatically!

When you get a 5-star review, it’s cause for celebration! Our platform will automatically share these reviews via Facebook or Twitter. You’ll be able to feature new reviews on your own website just as easily.

As we share reviews that come up organically, we’ll also encourage users to leave new reviews on your preferred social platforms and other third-party review sites.

Monitoring & Alerts

Be the first to know about a negative review (and positive ones, too).

Know about every new review as it gets posted so you can celebrate and share positive reviews and respond to negative feedback before it does harm. Responding to customer reviews is extremely important to build a strong online reputation.

Unfortunately, many business owners don’t have the time and tools to go through their online reviews. Our marketing services team can do the heavy lifting under your brand name while you focus on running your business.

Reporting

Measure progress towards a strong reputation via detailed reports.

Eliminate guesswork from your review management strategy. We’ll send detailed monthly reports indicating your progress and showing you all the feedback you’ve received. We can also strategize new ways to boost your online presence with the insight we gain from your customers’ reviews.

What our clients have to say about working with us

Frequently asked questions

What’s the difference between customer reviews and customer testimonials?

Testimonials and reviews are often discussed interchangeably. However, testimonials tend to be more detailed write-ups from customers expressing their satisfaction with a given project or service. They’re also featured exclusively on your website, whereas reviews may pop up anywhere.

Why do online reviews matter?

It may be tempting to ignore reviews on third-party sites and focus only on your own website with your marketing plan. But even with the best website in the industry, your business simply won’t build authority with potential customers if you don’t have a strong reputation on popular review sites. Looking for more information? Read our blog post, Why Online Reputation Management Is So Important.

How much does online reputation management cost?

Reputation management costs can vary depending on your industry, your goals, and the other marketing services you utilize. Call our team for a detailed strategy session to get an estimate for your review management needs.

Do you have any more questions?
Contact us today

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Ready to take control of your business reviews?
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