New customers want to see fresh reviews of your business, but it’s not always a certainty that happy customers will leave you feedback on sites like Google or Yelp. We’ll give them a push in the right direction by sending friendly review request reminders via email or text that guide them to your preferred review sites.
Our review management platform may also include a “thumbs up” or “thumbs down” email signature to funnel negative feedback into a private setting. Thumbs-up ratings may be directed to leave a review publicly. However, you’ll be able to handle a thumbs-down rating with a phone or email conversation, helping you avoid a future 1- or 2-star review. In addition to boosting your reputation, this strategy also provides a more direct way for customers to interact with your business. The result is a more positive experience for them with better public ratings of your company.
When you get a 5-star review, it’s cause for celebration! Our platform will automatically share these reviews via Facebook or Twitter. You’ll be able to feature new reviews on your own website just as easily.
As we share reviews that come up organically, we’ll also encourage users to leave new reviews on your preferred social platforms and other third-party review sites.
Know about every new review as it gets posted so you can celebrate and share positive reviews and respond to negative feedback before it does harm. Responding to customer reviews is extremely important to build a strong online reputation.
Unfortunately, many business owners don’t have the time and tools to go through their online reviews. Our marketing services team can do the heavy lifting under your brand name while you focus on running your business.
Eliminate guesswork from your review management strategy. We’ll send detailed monthly reports indicating your progress and showing you all the feedback you’ve received. We can also strategize new ways to boost your online presence with the insight we gain from your customers’ reviews.
Testimonials and reviews are often discussed interchangeably. However, testimonials tend to be more detailed write-ups from customers expressing their satisfaction with a given project or service. They’re also featured exclusively on your website, whereas reviews may pop up anywhere.
It may be tempting to ignore reviews on third-party sites and focus only on your own website with your marketing plan. But even with the best website in the industry, your business simply won’t build authority with potential customers if you don’t have a strong reputation on popular review sites. Looking for more information? Read our blog post, Why Online Reputation Management Is So Important.
Reputation management costs can vary depending on your industry, your goals, and the other marketing services you utilize. Call our team for a detailed strategy session to get an estimate for your review management needs.